Terms & Conditions

Terms, Conditions & Disclaimers

At Denheath we value your security and privacy. Your order is protected by using our secure server. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online please order by calling us on Denheath on 0800 336 432 or 0800 DENHEATH

Security

The “Denheath” website uses standard SSL (Secure Socket Layer) and encryption technology to ensure that any credit card information passing over the internet during transactions is secure.

Privacy Policy

Any information about you collected through this web site is used exclusively for the purpose of processing orders, improving your shopping experience, and to communicate with you regarding products, services and promotions. We will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes. We will store any information that you provide securely and will not sell or release it to any other business or person.

“Denheath” will not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of or any information you may send to us in any connection with this website.

If you have any questions regarding our Privacy Policy, please contact us at information@denheath.co.nz

Orders & Delivery

Unless a preferred delivery time is provided, orders received by the prescribed time, will be sent for delivery the next day, except for Mondays, Saturdays, Sundays or Public Holidays. Some remote areas of New Zealand may require up to 48 hours for deliveries. Out-of-town, rural deliveries or international deliveries may not be possible. Special delivery requests may be considered by Denheath. Arrangements and costs will be notified before any acceptance of your order.
If no one is available to sign for your insulated package, it will be left on the doorstep.

Assortment packs may have unavailable items substituted.

Guarantee of Satisfaction

Denheath guarantees the freshness, quality and value of every Denheath relay order. Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times.

Complaints must be made within 48 hours of delivery to Denheath. Special delivery conditions apply to hotels, hospitals, ships, airports etc.

Quality Guarantee

Denheath Ltd guarantees the quality of this product. If you have any questions or comments about our products, please contact us , toll free 0800 336 432. Please retain the product, packaging and best before date.

Refund Policy

If your order is not delivered to your satisfaction then Denheath will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order.

Price & Value

ALL PRICES ARE IN NEW ZEALAND DOLLARS (NZ$).

Prices apply in New Zealand and include GST. Denheath customers are advised that prices apply to the products depicted on this Denheath internet site only. Extra charges for out-of-town delivery, if applicable, will be notified to you before your order is accepted.

Variations in Prices Charged

The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.

Web Etiquite

Email Addresses

Here at " Denheath " we believe it is our highest duty to ensure your email addresses are kept private and only used by " Denheath " for the purpose of assisting sales, answering enquiries and;promotional purposes. These email addresses will not be sold, traded or otherwise given to a third party. Any automatically generated promotional type emails can be opted out of easily via your account page.

Use of 'cookies'

Cookies are tiny files that a website transfers to an individual's hard drive for record-keeping purposes. Cookies make surfing easier for you by saving your preferences while you're at our site. We never save passwords, credit card information or personal information in cookies, we do store the items in your shopping cart. if you leave the site and then return. The use of cookies is an industry standard and you'll find them at most major websites. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. We may also allow third parties to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are only used to measure the effectiveness of our site for our own internal purposes.

Use of Website Disclaimer

Legal Notice on Use of This Website:

INFORMATION ON THIS WEB SITE IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. While every effort has been made to provide the most accurate information we advise that Information on this web site may contain technical inaccuracies or typographical errors. Denheath may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information.

Denheath makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Denheath web site, please understand that it is independent from Denheath, and that Denheath has no control over the content on that web site. In addition, a link to a non-Denheath web site does not mean that Denheath endorses or accepts any responsibility for the content, or the use, of such web site.

The website may contain certain downloadable software such as screen savers, movies etc. Although all precautions are taken to ensure that these software are bug-free and virus-free, users are advised to take all necessary precautions while downloading and installing these. 

IN NO EVENT WILL DENHEATH BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

Copyright

All rights are reserved to material in this web site. Unauthorised use of any image, text or other material in this web site and galleries is strictly forbidden. Please enquire to info@denheath.co.nz to request permission and conditions.

Images from this site may be used for positional, mockup and draft layout purposes.
Modification of images is not authorised.

Any other reproduction, whether in whole or part, constitutes an actionable breach of the New Zealand Copyright Act 1994 and is strictly prohibited Any breaches of copyright will be vigorously pursued under International Copyright law which has severe penalty and compensation provisions.

New Zealand Copyright

Pursuant to the New Zealand Copyright Act 1994, copyright for all creative work including originating creative work is automatically owned by the author. Registration is not required.

In New Zealand, under the Copyright Act 1994, copyright comes into existence automatically when any original literary, dramatic, musical or artistic work, sound recording, film, broadcast, cable programme and published edition, is put into material form e.g. manuscript, audio/video recording. No registration is necessary (or even possible), nor is any other formality required for securing copyright protection.

Copyright in artistic works continues for 50 years after the end of the calendar year in which the author died.

A publisher's copyright in the typography of a published edition lasts for 25 years from the end of the calendar year in which the work was first published.