Delivery Information / Frequently Asked Questions


Delivery

Postage and Packaging

Postage and packaging cost is: 
North Island $17.95 per customised chilly bin
South Island $15.95 per customised chilly bin

We also have an option for you to pay online and come in and collect at the factory. 

Your Postage and packaging cost includes:
Overnight delivery in a specialty polystyrene carton with frozen gel packs to ensure your product arrives in a chilled and in pristine condition.

Please note: The packaging is designed for your desserts to arrive chilled. 

One large package can include
One pack of 20 premium size desserts, one 24 treat size desserts, one 32 profiteroles or 42 Petite )


OR One pack can include one or up to two smaller packs


Packs of 6 Premium size, 10 Premium size, 12 Slices Or 12 Treats, 14 E-Square profit-a-squares & 16 profiteroles 

(There is one exception. Packs of 21 petite size are also classed as a small pack, where one package can include up to 2 packs of petite 21's)

Packs can be mixed ie you can buy one pack of 12 slices and one pack of 10 premium custard squares and only pay one P&P

Personal Message

Denheath can also include a free personal message if you require one. We can also include your logo, letterhead etc for corporate orders at no extra charge. 

Delivery Times and Dates

Normally if you order by 3 pm your order will be delivered the next day!
Note delivery days are Tuesday, Wednesday, Thursday and Friday.
You can choose your preferred date in the calendar. (Please note your preferred date does not show on your order confirmation.)
Orders placed on Friday, Saturday, Sunday and Monday by 3 pm will normally be delivered on Tuesday unless specified otherwise.
Saturday deliveries can occasionally be organised depending on your location but the courier do charge an extra ticket charge for Saturday deliveries, so you do need to call us to arrange a Saturday delivery.

You can specify a delivery date of your choice at the checkout.

Rural and P.O Box Deliveries

We can now deliver to RD addresses and P.O Boxes via NZ Posts E-ship Service. Please contact us to confirm we can deliver to your RD address. 
Rural delivery is now available in most parts of NZ overnight with NZ Posts awesome E-ship service.* (Occasionally in some areas it may take an extra day for delivery but NZ Post do keep the products chilled at the depot.)

Packaging

We only use the freshest ingredients to make these delicious towers of fluffy goodness, so it's critical we use the very best packaging methods to get them to you as we intended! They maintain the temperature and eliminate damage.

Specialty Polystyrene Cartons

These sturdy Polystyrene cartons are designed to maintain the temperature and eliminate damage. They are designed to deliver you chilled desserts.

Frozen Food Grade Non Toxic Gel Packs

Denheath use frozen gel packs to ensure your product arrives in pristine chilled condition.
An ice pack and polystyrene outer ensures your delivery does not perish or get damaged in transit.

International Orders

If you are interested in an International orders please contact us. For export please see our export page.

 


Frequently asked questions

How soon can I get my order?

Normally if your order by 3pm you can have your delivery the next day! Note delivery Days are Tuesday, Wednesday, Thursday and Friday. We cannot deliver on Mondays.  We cannot guarantee delivery times.  We can request a delivery time from the courier company but there is no guarantee it will be delivered at that specific time.

What do I do when I receive my order?

When you receive your order from the courier take the desserts out of the polystyrene box and put them in the fridge until you are ready to consume them. (Do not store them in the fridge or freezer inside the chilly bin / polystyrene box they have been delivered to you in.)

How big are the squares?

Premium squares are approximately 6 x 6 cm square . These are great as a full dessert portion.

Treat squares are 5 x 5 cm. They are the ideal size for a morning or afternoon tea.

Petite squares are 4 x 4 cm square. They are a perfect finger food for any occasion.

Slices are 3 x 6 cm and are half the size of our Premium 6 x 6. They are designed to be eaten off a plate with a fork or spoon.

Can I get a Saturday delivery?

Sometimes. This really depends on what part of New Zealand it is to be delivered. Some areas do not get serviced by the courier on a Saturday. (Please note Saturday deliveries do incur an extra courier charge and need to be ordered by phone order rather than online).

How long do your desserts last and can I store them?

Denheath Custard, Profiteroles and E-Squares (the Square profiterole) have:

- a refrigerated shelf life of 4 days
- a frozen storage life of 12 months (Once defrosted use within 4 days)

Denheath Cheesecake Squares have:

- a refrigerated shelf life of 6 days
- a frozen storage life of 12 months (use within 6 days after defrosted)

Store your Denheath in the fridge or the freezer. But always defrost Denheath Desserts overnight in the fridge! We do not recommend re-freezing product that has been defrosted. So please do let us know if you want to receive your desserts frozen.

Defrost time:

Premium and treat squares are best defrosted overnight in the fridge. Our Petite squares and slices will defrost in 3 to 4 hours in the fridge if spread out.

What time will my delivery arrive?

You will be able to track your delivery with the tracking information we send you after your order has been dispatched.

Deliveries to business addresses  are usually made by 10 am.  Deliveries residential addresses are usually made by midday.  But all deliveries can be made up until 5 pm depending on couriers run and weather.

But please note: Due to volume or weather conditions the couriers delivery cycle may be compromised. In this case your parcel can arrive any time of day up until end of day. If no one is home your package will be left somewhere safe and secure on your property.

Can I request a delivery time ?

We cannot guarantee a delivery time.  Couriers will not guarantee any request for a specific time. 
We suggest ordering your product one day in advance if you require them for a party or social function. That way you do not have to stress about waiting for a delivery the day of the big event. 

What do I do with the Polystyrene and gel pack?

You should recycle these by re-using them for things at home. Have you still got the ice pack, its handy for keeping chilled foods when travelling.  The polystyrene box can be used for keeping chilled food for family picnics, fishing, barbecues.
We want to keep NZ clean and green, so if necessary please send them back. We will recycle them.

Send to Denheath Desserts, 3 Mill Street, Timaru 7910

Do you offer and guarantee?

Absolutely! Denheath run a food safety programme and guarantee the quality of ALL our products. If you have any questions or comments about our products, please contact us, toll free on 0800 336 432. Please retain the product, packaging and best before date.


Recommended defrosting instructions

If you have purchased frozen Denheath Desserts all you need to do to defrost is: Remove them from packaging.

Take out as many as required. Place in fridge on paper towels for as long as appropriate.
 


How to cut a Denheath Custard Slice

Use serrated edge knife and cut straight down.