Frequently Asked

Questions

Excuse me, people of Denheath but I was wondering...



How soon can I get my order?

Normally if your order by 3pm you can have your delivery the next day! Note delivery Days are Tuesday, Wednesday, Thursday and Friday.
We Cannot Deliver on Mondays, because the courier does not work on the Sunday. 
We CAN request delivery Times But we cannot Guarantee them.

How big are the squares?

Premium Products are Denheath Desserts standard size.  Premium Squares are approximately 6 x 6 cm Square.  These are great as a full dessert portion.  Treats are 5 x 5 cm Square and are more the size for a morning or afternoon tea. Petite products are 4 x 4 cm square and ideal finger food for any occasion.

Can I get a Saturday delivery?

This depends on where in New Zealand you are. Some areas do not get serviced by the courier on a Saturday. (Saturday deliveries are available to some areas but they do incur an extra freight charge.)

How long do your desserts last and how can I store them?

Denheath Custard, Profiteroles and E-Squares (the Square profiterole) have:
- a refrigerated shelf life of 4 days
- a frozen shelf life of 12 months (Once defrosted use within 4 days

Denheath Cheesecake Squares have:
- a refrigerated shelf life of 6 days
- a frozen storage life of 12 months (use within 6 days after defrosted)

Store your Denheath in the fridge or the freezer.  But Always Defrost Denheath Desserts overnight in the fridge!
Defrost time: Premium 6 x 6 cm and 5 x 5 cm squares are best defrosted overnight in the fridge.
Our Petite 4 x 4 cm product will defrost in 3 to 4 hours in the fridge.

 

Do you offer any guarantee?

Denheath run a food safety programme and guarantee the quality of all our products. If you have any questions or comments about our products, please contact us, toll free on 0800 336 432. Please retain the product, packaging and best before date.